Cancellation policy

This policy applies to every equipment reservation made on the platform of [LEGAL NAME] ("Phosphotopia", "we"). It supplements our Terms and Conditions. By confirming a reservation, you accept the terms below.

Terms specific to each product

Cancellation terms vary from one product to another. For each item, they are shown on the product page and repeated at the time of booking, before payment: whether cancellation is allowed, the cancellation deadline (the number of calendar days before the rental date, Eastern time, up to which cancellation entitles you to a refund), and any cancellation fee (from 0% to 100%). These terms are presented clearly before the contract is concluded, in accordance with Québec's Consumer Protection Act.

Refundable amount

Unless cancellation insurance applies, the refund is calculated on the refundable base: the total amount paid (rental, delivery and taxes), less the premium of any cancellation insurance, which is never refundable. For example, for a product with a 7-day deadline and a 30% fee, a cancellation made at least 7 days before the rental entitles you to 70% of the refundable base.

Cancelling within the deadline

If you cancel no later than the required number of days before the rental date, you are eligible for a refund of the refundable base, less the product's fee where applicable.

Cancellation insurance

Some products let you add cancellation insurance when booking. When purchased, you receive a full refund of the refundable base, regardless of the refund deadline or fees. The insurance premium itself is not refunded. The deadline to submit a cancellation request (no later than the day before the rental; see "How to request a cancellation") still applies, insurance included.

Cancelling after the deadline

Once the deadline has passed, you no longer have an automatic right to a refund. You may still submit a request: we will review it and may, at our discretion, grant a full, partial or no refund depending on the circumstances.

How to request a cancellation

Log in to your account, open the relevant reservation under "My rentals" and use the cancellation option (you may include a reason). A request is only possible if the reservation is confirmed, has not already been fully refunded, and is submitted no later than the day before the rental date (Eastern time): a cancellation request can never be made on the rental day itself. We approve or decline your request; if declined, a reason is sent to you by email.

Payment of the refund

Refunds are issued to the original payment method, through our payment processor Stripe. As required by law, any refund owed following a cancellation is paid within 15 days. How long it then takes to appear on your statement depends on your financial institution (usually a few business days). If an owed refund is delayed, you may request a chargeback from your card issuer within 60 days.

Security deposit

When a product requires a security deposit, it is pre-authorized rather than charged. If you cancel, the pre-authorization is released: no amount is taken for the deposit. Full terms appear in our Terms and Conditions.

Cancellation by Phosphotopia

If we must cancel your reservation (unavailability, dangerous weather, force majeure, etc.), you receive a full refund of the amounts paid, at no charge.

Contact us

For any question about a cancellation: info@phosphotopia.com or (819) 425-8723.